Yeah, This me just posting to fill Google searches w/ just more bad press about Comcast/xfinity.

Seems this company even after all these years is still really doesn’t get it. They talk about how they want to improve customer service. I have an idea… Actually try… No really… Not PR releases, Not shiny happy faces in commercials you blast out over your own cable lines.

A – Put the real # you are suppose to call on your bills. Every time I call the number on my “Business” bill statement. I sit on hold for 8 mins after going through the menu’s, Then I get told, Oh… You have a business account, let me connect you to the right people… Which then I get dumped again into another queue and have to wait another 8-10 mins. If I am a “Business” customer… How hard would it be to put in a variable for the phone number in your bill generating script? Or do you all just do that to make “Business” customers more pissy once they get through?

B – If the CS rep is suppose to answer a voice mail w/i 24 hours, Which is what they said on their voice mail message. Then freaking do it. After 2 voice mails and an email to their ID you finally get in touch w/ them a week later… Their excuse… Oh… I didn’t get those.

C – Train your people how to use whatever antiquated system you have for ordering service. Somehow I “upgraded” my service to a faster speed and got 5 IP’s… While getting the 5 IP’s was a pain and no one seemed to understand the process, I can chalk that up to maybe not that many people really ever get 5 IP’s w/ this service level offering. Heaven help those that do. If I didn’t have my knowledge in networking, Comcast was useless in actually getting them put into use let alone figuring out how to get them working. Here is an idea… Maybe give a manual w/ pretty pictures that shows you how it works. Something… The GUI on your modems is very… Lacking.

The 2nd part of this is when the “upgrade” was placed, They dropped my 1 static charge and gave me partial credit… Even though I didn’t get those IP’s till almost 3 weeks later… But they started to charge me for my old service AND for my new service? Really? Now how many people have TWO internet connections to the same location? If they are doing it for redundancy… They need to go to a networking class and then look up the definition of “redundancy” at dictionary.com. Course, Now they are telling me that I will get a credit for my account… This will almost come out to 2 full months I have “pre-paid” due to their mistake. Yeah, I know… I was stupid to use direct pay. But heaven forbid I am 1 day late and they shut my internet off due to non-payment.

Whatever. Comcast sucks. Telecommunications company’s suck. Open the market so there can be real competition. The current state of the market is broken. Hell, I will vote democratic if they will fix these industries… Oh… Wait… They pro-company so I guess I won’t have to fear voting for them.

PS – I kinda like the fact that Comcast is hosting this right now 😛

PSS – Ok… One good thing about Comcast. You can finally use a non-IE browser to access your account info. Thank you for at least doing that.